If your Napoleon fireplace remote isn’t responding, the video and steps below cover a basic battery reset and re-sync for the receiver system shown. Napoleon remote systems vary, so check your fireplace manual if your receiver or controls look different.
Reset and Re-Sync a Napoleon Fireplace Remote
1. Locate the Receiver Box
The receiver is often located in the fireplace’s control compartment. If the receiver has a manual switch, briefly set it to ON to check whether the fireplace responds. Return it to OFF before continuing. If the fireplace does not respond to the receiver’s manual switch, contact a qualified fireplace technician to inspect the appliance.
2. Remove the Batteries
Turn the remote off, then remove the batteries from the transmitter and receiver. Check for corrosion or damaged battery contacts. Replace the batteries with the type specified in your fireplace manual.
3. Set the Receiver Switch to OFF
With the batteries removed, move the receiver switch to OFF.
4. Reinstall the Batteries
Install fresh batteries in the transmitter and receiver, following the polarity markings in each battery compartment.
5. Set the Receiver Switch to REMOTE
Move the receiver switch to REMOTE. The receiver may flash and/or beep as it enters pairing mode. The exact signal can vary by system.
6. Sync the Transmitter
Press and hold ON on the handheld remote for two to three seconds. The receiver should flash and/or beep to indicate that it has synced. Turn the remote off, then back on to test it.
Napoleon Remote Troubleshooting FAQs
What if my Napoleon remote still won’t sync?
Confirm the transmitter and receiver have fresh, correctly installed batteries, and repeat the pairing steps. If it still won’t sync, check the manual for your fireplace model or contact a Napoleon dealer or our team for help identifying the remote system.
Does this reset process work with every Napoleon fireplace remote?
No. Napoleon fireplaces use different remote and control systems. These steps apply to the receiver setup shown in the video. Follow the manual for your fireplace if its receiver or controls differ.
Need Help Finding a Replacement?
If these steps don’t resolve the issue, visit our Help Center or contact our team for help identifying a compatible replacement remote.
